Refund Policy

We want you to love your PRO-FIT gear. If something isn't right, here's what to do.

Return window: You have 30 days from the date of delivery to return an item for a refund or exchange.

Condition: Items must be returned unworn, unwashed, and in their original packaging with all tags attached. We cannot accept returns on items that have been worn, washed, or damaged after delivery.

Hygiene items: For hygiene reasons, we cannot accept returns on underwear or items that have been in contact with skin without original packaging intact.

How to return: Email us at [email protected] with your order number and reason for return. We will provide return instructions. Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Refunds: Once we receive and inspect your return, we will process your refund within 5–10 working days to your original payment method. You will receive an email confirmation.

Exchanges: If you would like a different size or colour, please state this in your return email. Exchanges are subject to availability.

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at [email protected] with your order number and photos of the issue.

We will arrange a free return and offer a full refund or replacement at no additional cost to you. This does not affect your statutory rights under the Consumer Rights Act 2015.

Sale items are eligible for exchange or store credit only, unless faulty. We do not offer cash refunds on sale items unless required by law.

14-day cooling-off period: Under the Consumer Contracts Regulations 2013, you have 14 days from purchase to cancel a coaching package for a full refund, provided the service has not yet commenced. If you have requested that coaching begin within the 14-day period, you may be charged for services already delivered.

After the cooling-off period: Coaching packages are non-refundable after the 14-day cooling-off period has passed and the service has commenced.

Minimum commitment: All coaching packages carry a minimum 2-month commitment. You may cancel after this period with 30 days' written notice. No refunds will be issued for the notice period.

Exceptional circumstances: We will consider refund requests on a case-by-case basis in exceptional circumstances (e.g. serious illness or injury). Please contact us at [email protected] with supporting documentation.

For all refund and return enquiries:

• Email: [email protected]
• Please include your order number and a brief description of your query
• We aim to respond within 2 working days

Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.